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For Vendors

How can I become a seller on EshopChennai?

Click on “Apply Now” and submit your details. Our team will review your application.

How do I upload products?

Use the vendor dashboard to add products, pricing, and stock details.

When will I receive my payments?

Payments are processed as per the payout schedule after order completion.

Do I need technical knowledge to sell?

No, our platform is user-friendly and easy to manage.

Is there support for vendors?

Yes, we provide dedicated support to help vendors grow their business.

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Awaiting Order Arrival

I haven’t received my order. What should I do?

Please check your order tracking details in your account. If the delivery date has passed, contact the vendor or our support team for assistance.

 

When will I receive my order?

Delivery timelines vary depending on the vendor and location. Estimated delivery time is shown on the product page and order details.

 

What if my order is delayed?

Delays can occur due to logistics or vendor processing time. You will be notified, or you can contact support for updates.

Can I contact the seller directly?

Yes, you can communicate with the vendor through your order panel for quick updates.

What if the product is out for delivery but not delivered?

Please wait until the end of the day. If still not delivered, contact the delivery partner or support team.

Ordering & Payment

How do I place an order on EshopChennai?

Browse products, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase.

 

What payment methods are available?

We accept UPI, debit/credit cards, net banking, and other secure online payment methods.

 

Is Cash on Delivery (COD) available?

COD availability depends on the vendor and location.

Is my payment secure?

Yes, all transactions are processed through secure and trusted payment gateways.

 

Can I cancel my order?

Yes, orders can be canceled before they are shipped. After shipping, cancellation may not be possible.

After sales

Can I return a product?

Yes, return policies depend on the vendor. Please check the product page for return eligibility.

 

How do I request a return or replacement?

Go to your orders section, select the product, and choose return or replacement option.

 

What if I receive a damaged or wrong product?

You can request a return/replacement immediately and upload proof images if required.

 

How long does it take to process returns?

Return processing usually takes 3–7 business days after the product is received by the vendor.

 

Will I get support after purchase?

Yes, both vendor and platform support are available to assist you.

Refund

When will I receive my refund?

Refunds are processed within 5–10 business days after approval.

 

How will I receive my refund?

Refunds will be credited to your original payment method.

 

What if I haven’t received my refund?

Please check with your bank first. If the issue persists, contact our support team.

 

Can I get a refund for canceled orders?

Yes, eligible canceled orders will be refunded automatically.

 

Are there any refund charges?

No, EshopChennai does not charge for refunds. However, payment gateway timelines may apply.

✅ Still Need Help?

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